by Joelle K | May 20, 2026 | Customer Success, GenAI, Leadership, Migrate, Revenue, sales
A senior marketing leader told me something recently that I haven’t stopped thinking about. His team was a few weeks into a major AI rollout. Enthusiasm was high. A small cohort of internal champions had been trained. Core work processes were being reimagined....
by Joelle K | May 20, 2026 | Customer Success, Founders, GenAI, Leadership, Migrate, Revenue
She came to every meeting prepared. Analysis done. Recommendation ready. Deck tight. And every time, she delivered exactly what was asked for — and then waited to see what the executives would decide. Her peers saw her as brilliant. Her boss knew she was exceeding...
by Joelle K | Aug 28, 2025 | Customer Success, Founders, Leadership, Migrate, Product-Market Fit
Seven months pregnant, sitting across from startup executives who’d just told me I didn’t fit their profile, I had no idea this moment would teach me everything I needed to know about advocacy under pressure. Years later, when my doctor called with those three...
